upgradation-of-online-chatbot-askdisha

The Indian Railways Catering & Tourism Corporation Limited (IRCTC) has powered voice-enabled ASKDISHA Chatbot to converse with customers in the Hindi language.

  • The customers can now ask queries to ASKDISHA in Hindi by voice as well as text.

  • IRCTC plans to launch ASKDISHA in more languages along with many other additional features in the near future.

ASKDISHA Chatbot

  • It is an Artificial Intelligence-based chatbot that was initially launched in the English language in October 2018.
  • It is a first-of-its-kind initiative by IRCTC which aims to benefit the users of the ticketing and tourism websites of IRCTC to resolve queries of railway passengers over the internet pertaining to various services offered.
  • Since its initial launch, passengers seeking help on the reservation of tickets, cancellation, inquiry of refund status, fare, PNR search, train running status, inquiry about retiring rooms and tourism products have been benefited.

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Source: PIB