Context: In a major initiative Union Ministry of MSME has launched CHAMPIONS portal

About the Portal:

  • It is a Technology driven Control Room-Cum-Management Information System. It is a real one-stop-shop solution of MSME Ministry.
  • The system utilising modern ICT tools is aimed at assisting Indian MSMEs march into big league as National and Global CHAMPIONS.
    • In addition to ICT tools including telephone, internet and video conference, the system is enabled by Artificial Intelligence, Data Analytics and Machine Learning.
    • It is also fully integrated on a real time basis with GOI’s main grievances portal CPGRAMS and MSME Ministry’s own other web based mechanisms.  
  • The CHAMPIONS stands here for Creation and Harmonious Application of Modern Processes for Increasing the Output and National Strength.
  • As the name suggests, the portal is basically for making the smaller units big by solving their grievances, encouraging, supporting, helping and handholding. 
  • As part of the system a network of control rooms is created in a Hub & Spoke Model.
  • The Hub is situated in New Delhi in the Secretary MSME’s office. 
  • The spokes will be in the States in various offices and institutions of the Ministry.  As of now, 66 state level control rooms are created as part of the system.

Micro, Small & Medium Enterprises

  • In accordance with the provision of Micro, Small & Medium Enterprises Development (MSMED) Act, 2006 the Micro, Small and Medium Enterprises (MSME) are classified in two Classes:
    • Manufacturing Sector (Based on Investment in Plant and Machinery)
      • Micro - Less than 25 lakh
      • Small - More than 25 lakh but less than 5 crore
      • Medium - More than 5 crore but less than 10 crore
    • Service Sector ( Based on Investment in Plant and Machinery)
      • Micro - Less than 10 lakhs
      • Small - More than 10 lakhs but less than 2 crores
      • Medium - More than 2 crore but less than 5 crore 
  • The MSME (Amendment) Bill 2018, sought to reclassify all MSMEs, whether in manufacturing or services, based on their annual turnover but it has not been passed yet. 
  • As per the 2018 Bill, a unit will qualify as a micro one if its annual turnover is up to Rs 5 crore. 
    • A small enterprise would have a turnover ranging from Rs 5 crore to Rs 75 crore, while the turnover of a medium enterprise would be between Rs 75 crore and Rs 250 crore.



  • Centralized Public Grievance Redress and Monitoring System is one of the flagship initiatives for the reformation in governance started by the Indian central government through addressing the grievances of the general public. 
  • It was created in June 2007 by the Department of Administrative Reforms & Public Grievances. 
  • Under the public grievance mechanism any citizen of India can raise their problems, grievances or pleas to the Government Ministries and Departments. 
  • Grievances can be submitted to all important portfolio ministers and departments. 
  • The system has been designed in-house by the National Informatics Centre team.