electricity-access-utility-benchmarking-report

Context:NITI Aayog, Ministry of Power, Rockefeller Foundation, and Smart Power India recently launched the ‘Electricity Access in India and Benchmarking Distribution Utilities’ report.

Details of the report:

  • Assessing 25 distribution utilities: It is based on a primary survey conducted across 10 states representing about 65% of the total rural population of India which includes households, commercial enterprises and institutions.
  • Objectives: Aimed at capturing insights from both the demand (electricity customers) as well as supply side (electricity distribution utilities), the report seeks to:
    • Evaluate the status of electricity access in India across these states and distribution utilities along all dimensions that constitute meaningful access
    • Benchmark utilities’ capacity to provide electricity access and identify the drivers of sustainable access
    • Develop recommendations for enhancing sustainable electricity access

Key findings of the report

  • Overall availability of electricity:
    • As much as 92% of customers have reported the overall availability of electricity infrastructure within 50 metres of their premises; 
    • But, not all have connections, the primary reason being the distance of households from the nearest pole.
  • Grid based electricity:
    • Overall, 87% of the surveyed customers have access to grid-based electricity. 
    • However, the remaining 13% either use non-grid sources or don’t use any electricity at all.
  • The hours of supply improved significantly across the customer categories to nearly 17 hours per day.
  • Other details:
    • Nearly 85% of customers reported to have a metered electricity connection.
    • Access to electricity has been observed in 83% of household customers.

A satisfaction index was also created to assess the overall satisfaction level of customers with utility services.The study has suggested that a total of 66% of those surveyed were satisfied––74% of customers in urban areas and 60% in rural areas.

Source: UdaipurKiran