chapter-22-polity-india-year-book

 

  • Administrative Reforms Commission
  • The Second ARC was constituted on 31 May 2005, for preparing a detailed blueprint for revamping public administrative system.
  • Central Government has considered 14 out of 15 reports & the decisions on the reports are at various stages of implementation. The report on ‘Combating Terrorism’ (Eight Report) is being implemented by Ministry of Home Affairs.
  • Administrative Reforms and Public Grievances
  • The nodal agency of the Govt for administrative reforms as well as redressal of public grievances is the Department of Administrative Reforms and Public Grievances (DARPG).
  • DARPG is implementing e-office Mission Mode Project under the National e-Governance Plan to foster excellence in governance through improvements in Government structures, promoting citizen centric governance with emphasis on grievance redressal, innovations in e-governance and documentation and dissemination of best practices.
  • Grievance Redressal Mechanism
  • A web based ‘Centralized Public Grievances Redress and Monitoring System’ (CPGRAMS) was initiated in System’ (CPGRAMS) was initiated in June 2007 and the system was established by June 2008.
  • The CPGRAMS interlinks 105 Central Ministers/departments/organizations.
  • Public Grievances [Ministry of Pensions, Personnel and Public Grievances]

 

              Policy, coordination & monitoring of issues relating to:

  • Redress of Public Grievances in general
  • Grievances pertaining to Central Government Agencies, in particular is undertaken by Public Grievance Division since December 1987.
  • Through this online system, citizen may lodge a grievance from any internet facility across the country/world and send it directly to the Ministry concerned.
  • SEVOTTAM MODEL[Citizens’ Charters]
  • The word is a combination of two Hindi words: Seva (Service) & Uttam (Excellent).
  • It means ‘Service Excellence’, emphasizing idea of ‘Service’.
  • It symbolizes the change in mindset within the Government, from administration and control to service and enablement.
  • It is a Quality Management framework. This mindset is the key to good governance.

Gol Dak Khana, New Delhi was awarded the first Sevottam Certification in March, 2008 by Bureau of Indian Standards. [Relevance: Good Governance]

  • The most significant benefit of Sevottam based reform in public service delivery has been citizen empowerment.
  • It places the citizen at the Centre and views all delivery processes from the perspective of service recipient.
  • Citizen is well informed about what, when, how & who aspects of services and entitlement through the ‘Sevottam Compliant Citizen’s Charter’.
  • In case of non-compliance a grievance redress mechanism is available to the citizen through the Citizen’s Charter itself.
  • Sevottam has been introduced in the Governments of Himachal Pradesh, Karnataka, Madhya Pradesh and Odisha.
  • Citizens / Clients Charters:
  • The concept of Citizen’s Charter enshrines trust between service provider & users.
  • The Citizen’s/Client’s Charters (CCC) were first introduced simultaneously in Central departments and in all state governments in May, 1997.
  • In 2005, the CCC has been included as a module in Quality Management System Sevottam Framework.
  • Now, Personnel and Public Grievances Ministry is considering a Bill to guarantee time-bound delivery of services, called the Right to Services Act, on the lines of the Acts already in place in Karnataka, Madhya Pradesh and Uttar Pradesh.
  • E-Governance
  • E-office Mission Mode Project (2006)
  • Under the National e-Governance Plan (NeGP) which has jointly been formulated by the Department of Electronics and Information Technology (Deity) and Information Technology (Deity) and DARPG. The NeGP has 31 Mission Mode Projects (MMPs). The e-Office is one of the MMPs.
  • E-Governance: MISSION MODE PROJECT (MMP) [GSM-3]
  • The project is aimed at significantly improving the operational efficiency of Central Government ministries and departments through workflow automation, knowledge management systems and management information systems that enable quick access and sharing of information across various governance levels.
  • MMP is an individual project within the National e-Governance Plan (NeGP) that  focuses on one aspect of electronic governance, such as banking, land records or commercial taxes etc.
  • Within NeGP, “mission mode” implies that projects have clearly defined objectives, scopes, and implementation timelines and milestones, as well as measurable outcomes and service levels.
  • Master e-Governance Training Plan
  • To build the capacity of central Government officials in managing and implementing e- Governance projects the Master e-Governance Training Plan (MeTP), under the NeGP, was finalized in consultation with Deity and DOPT.
  • The plan has been implemented in ministries/departments responsible for implementing one or more Mission Mode Projects (MMPs) under NeGP.
  • The Department of Administrative Reforms and Public Grievances (DARPG) works as the nodal point of international cooperation in the field of public administration and governance. Its purpose is to enable the sharing of information, best practices and personnel across national governments
  • India is an institutional member of the International Institute of Administrative Sciences (IIAS) since 1998.
  • The Commonwealth Association for Public Administration and Management (CAPAM), with its headquarters at Canada, is an organization dedicated to strengthening public management, democracy and good governance throughout the Commonwealth. India became its member in 1997.
  • Right to Information[IMPORTANT FOR PRELIMS]
  • The Right to Information Act, 2005 empowers the citizens, promotes transparency and accountability in the working of the Government, combat corruption and makes the democracy work for people in real sense.
  • The Act gives all the citizens the right to seek information held by:
  • any authority or body or institution of self-government established or constituted by or under the Constitution; or
  • by any other law made by the Parliament or a State Legislature
  • by notification issued or order made by the Central Government or a State Government.
  • Bodies owned, controlled or substantially financed by the Central Government or a State Government and non-Government organizations substantially financed by the Central Government or a State Government also fall within the definition of public authority.
  • First Appeal: If the applicant does not get the information within 30 days or the applicant is not satisfied with the reply given to him, he can make an appeal within 30 days to the appellate authority.
  • Second Appeal: If dissatisfied, one can file a second appeal with Central Information Commission or State Information Commission, as case may be within 90 days.